Here at th Tearooms, we want to make sure you love our products. If there is an error or visible quality issue, get in touch with us, and we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we unfortunately cannot accept general returns or sizing-related returns.

Please read the following for more details:

Cancellations

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link we provide in the confirmation email we sent to you. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement or resolution depending on the situation. After you’ve received your order, you have 30 days to contact us about any quality issues, should they be present.

Damage & Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods

We accept payments using credit/debit cards, PayPal, Google Pay and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.